CUSTOMERS ARE REQUESTED TO READ CAREFULLY THESE TERMS AND CONDITIONS OF ENTRY TO AND USE OF THIS CAR PARK AND TO FOLLOW THE PROCEDURES RECOMMENDED IN THESE TERMS AND CONDITIONS WHICH, ARE FOR THEIR BENEFIT. SHOULD ANY CUSTOMER WISH TO MAKE A COMPLAINT. THE COMPLAINTS PROCEDURE SET OUT IN CONDITION 3 BELOW SHOULD BE FOLLOWED SO AS TO ENSURE THAT THE COMPLAINT IS BROUGHT PROMPTLY TO THE ATTENTION OF THE HEAD OFFICE STAFF.
1. Definitions
In these Terms and Conditions the following terms shall have the meanings set out opposite them:
“The Company” means Green Parking Limited whose registered office is:
1 Golden Court, Richmond, Surrey TW9 1EU
and shall where the car park is managed or operated
by a subsidiary company include that subsidiary company: and
“Vehicle”
means the vehicle which is received into the car park and shall include any mechanical device on wheels or tracks, its equipment and accessories.
2. The Company’s Liabilities
Customers are asked to remember that a public car park is open to everyone. The staff have instructions to remove persons misbehaving themselves, but it is impossible to exclude undesirables altogether and the Company cannot therefore guarantee the security of customers’ vehicle or their contents. Accordingly:
(a) the Company, its servants and agents will accept liability up to £10,000 for any one claim and £50,000 in respect of a series of claims arising out of one breach of duty or other incident giving rise to liability insofar as this limitation is not barred by statute in respect of any loss or theft of or from temporary failure to deliver or damage to the vehicle only where the same is proved and to the extent that it is proved to be caused by the negligence, willful act or default or breach of statutory duty of the Company, its servants or agents or the dishonesty of its servants or agents; and
(b) the Company, its servants and agents will accept liability in respect of the death of or personal injury sustained by customers and other in the car park up to a limit of £2,000,000 insofar as this limitation is not barred by statute for any one claim or series of claims arising out of one breach of duty or other incident giving rise to liability only where the same is proved and to the extent that it is proved to be caused by the negligence, willful default or breach or statutory duty of the Company, its servants or agents: and
(c) the Company, its servants and agents will not accept any liability whatsoever insofar as this limitation is not barred by statute for any damage to the vehicle whilst it is being moved or relocated for the purpose of cleaning it in accordance with clause 10.4.
3. Complaints Procedure
Should customer’s vehicles suffer damage whilst in the car park or should they lose the vehicle or any of their possessions from the vehicle whilst it is in the car park they are requested:
(a) Immediately to inform a member of staff of the occurrence; and
(b) In cases of theft, immediately to inform the Police; and
(c) To notify their insurers promptly.
If customers consider that they have a claim against the Company they must within 72 hours of discovery of the loss or damage give written notice containing full details of the occurrence to the Company at its head office at: 1 Golden Court, Richmond, Surrey TW9 1EU.
Before submitting a claim to the Company, customers are requested to check Condition 2 above and to satisfy themselves that the subject matter of their claim falls within the Company’s area of responsibility. Failure to comply with the above procedure may prejudice the customers’ position.
4. Securing vehicles
Unless requested by the Company or one of its servants or agents not to do so, customers must ensure that before they leave the car park:
(a) Their vehicle is securely locked;
(b) That all the windows of their vehicle are securely closed; and
(c) If their vehicle is fitted with a steering lock or similar device, that it is engaged.
5. Possessions
5.1 Wherever possible customers should take their possessions with them when they leave their vehicle.
5.2 If customers have to leave possessions in their vehicle, they should not leave them on the seats where they are visible. They should put them in the boot and lock it. In particular lap tops, satellite navigation hardware and other such items under no circumstances should be on view.
5.3 Customers are reminded that their motor insurance policies may not cover possessions in the vehicle. It is possible to arrange separate insurance cover for possessions and customers are recommended to do so.
6. Courtesy to other customers
Should a customer damage another customer’s vehicle, they are requested to report the matter immediately to a member of the Company’s staff and give him the registration numbers of both vehicles.
7. Safety in the Car Park
7.1 Customers must drive carefully in the car park and obey the directional signs.
7.2 Customers should remember that car parks can be dangerous. After they have parked their vehicle, they should proceed to the nearest passenger lift or stairs or exit ways to reach street level. These are signposted at all levels. Customers should not wander about in the car park. Customers should keep a careful eye on their children and not permit them to play in the car park.
